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Frequently asked questions

Product

What are the Whisp flavours?

Whisp is currently available in two refreshing flavours:

- Raspberry and Elderflower

- Cucumber and Mint

What is Hard Seltzer?

Hard seltzer, spiked seltzer or hard sparkling water is an alcoholic beverage containing carbonated water, alcohol, and often fruit flavoring.

Does Whisp contain any allergens?

The fermentation contains barley malt extract. It is fully gluten free and suitable for vegans.

What type of alcohol is in Whisp?

Our alcohol comes from fermented sugars derived from malted gluten free grains. This gives our drinks a clean and crisp taste with no fruit wines, spirits or distilled alcohol added.

What is the nutritional information?

Cucumber & Mint

Nutritional Information (average per 100ml)

Energy / Nutrients

Energy in kJ 103 kJ

Energy in kcal 25 kcal

Fat 0 g

of which saturates 0 g

Carbohydrate <0.5 g

of which sugars 0 g

Protein 0 g

Salt* <0.001 g

 

Raspberry & Elderflower

Nutritional Information (average per 100ml)

Energy / Nutrients

Energy in kJ 106 kJ

Energy in kcal 26 kcal

Fat 0 g

of which saturates 0 g

Carbohydrate <0.5 g

of which sugars <0.5 g

Protein 0 g

Salt* <0.001 g

Does hard seltzer have less calories in that beer?

Hard Seltzer typically has less calories per 100ml than beer, Whisp has only 26 calories per 100g whilst a typical beer which would have 40-50 calories per 100g.

What is the shelf life of Whisp?

Generally, Whisp will stay fresh for about 12 months after it was packaged

I am Whisp’s biggest fan! How can I partner with or join the brand?

Great to hear! Please email hi@whispdrinks.co.uk

Ordering

The discount code doesn’t seem to be working?

Please make sure that it is spelt correctly and applies to the correct product. If not, please do get in touch at hi@whispdrinks.co.uk

What payments methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay & Shopify Pay

Can I change my order once it has been placed?

Unfortunately, this cannot be changed online. If you need to change an order, please contact us via hi@whispdrinks.co.uk where we will try to accommodate any requests.

Delivery

Where do you deliver?

Delivery only available to England, Wales and mainland Scotland excluding Highlands. Contact us via email at hi@whispdrinks.co.uk for delivery costs to other areas. All deliveries are UK Standard Delivery and should arrive within 2-3 working days.

Are you affected by COVID-19?

Due to the current situation of COVID-19 we are experiencing some delays in our courier network so please do get in touch with us via hi@whispdrinks.co.uk if you have any questions about your order.

How long will my order take to arrive?

All orders will be dispatched within 1-3 working days from placing the order. Shipping may take a little longer due to Covid-19, but we hope you receive your product within 2-4 days within the UK.

All our deliveries are fulfilled during working days only Monday to Friday (9am-5pm). Unfortunately, we do not deliver on weekends or on Bank Holidays.

Returns

What’s your return policy?

Our returns and exchange policy is 14 days. We are only able to refund or exchange faulty or damaged goods, and within this time period. This does not affect your statutory rights.

Refunds and replacements can only be issued if:

  • the goods are damaged or defective
     
  • the goods were purchased directly through Whisp Drinks
     
  • the goods are returned within a 14 day period from receipt
     

We are unable to refund cans that have been opened or if they were purchased via third party sellers. 

Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely. 

If your circumstances align with our Returns Policy, please email us at hi@whispdrinks.co.uk to coordinate and include your receipt or proof of purchase and reason for return. 

Sustainability

Offset Earth

We plant 12 trees a month for every Whisp team member – a longterm pledge to be climate positive.

See our Whisp forest here